Terms and Conditions
Publication date of this version:
Who we are and what this document covers
These terms apply to your use of the website and to appointments booked through it. By using the site, you accept them. The clinic identification details are published permanently in the footer of every page.
Medical activity is carried out under a sanitary operating authorisation and registration in the Single Register of Medical Practices.
What the site does, and what it does not
The site provides information about the clinic's services and lets you request an appointment.
The information on this site is not a medical consultation and does not replace examination by a doctor. Do not diagnose yourself and do not begin treatment on the basis of what you read here.
The site is not for emergencies. In a medical emergency, call 112. Do not use the contact form, online booking or the virtual assistant for an urgent situation — nobody reads them in real time.
The virtual assistant on the site is an automated system, not a member of the medical team. It answers questions about opening hours, services and prices. It gives no medical advice, and you should not tell it anything about your state of health.
Booking
A request is not a confirmed appointment. When you submit the form, the slot is provisionally reserved and you receive an acknowledgement email. The appointment becomes firm only once reception confirms it, and that confirmation also reaches you by email. Until then, the slot may be reallocated.
To book we need your name and a means of contact. Please give us real details: a wrong number means a reminder that never arrives and a slot lost to someone else.
Cancelling and rescheduling. You may cancel at any time, directly from the link in your confirmation email, or by calling us. There is no deadline and we charge no cancellation fee.
We would ask you nonetheless to tell us as soon as you know you cannot come: a slot freed up in time reaches another patient, sometimes the same day, through our waiting list. That is the only reason we ask.
We apply no consequence if you do not attend an appointment.
Running late. If you arrive late, your appointment may have to be shortened or rescheduled, so that patients after you are not kept waiting.
Prices
The price list published on the site is indicative and refers to standard procedures.
The final cost of your treatment is determined after the consultation, according to the actual clinical situation, and is communicated to you before treatment begins. A treatment plan is presented and explained to you before you accept anything.
The applicable VAT treatment is shown for each service. Medical services are, as a rule, exempt from VAT under Article 292(1)(a) of the Romanian Fiscal Code; where a service does not fall within the exemption, this is marked explicitly in the list.
Prices may change. A change does not affect a treatment plan already accepted.
Service prices, with the applicable value added tax regime, are published in the price list.
Your obligations
So that we can treat you safely, please tell us accurately about your medical history, any treatment you are following, allergies and, where relevant, pregnancy. Incomplete information can lead to wrong therapeutic decisions.
Please use the site in good faith: no attempts at unauthorised access, no automation that loads the server, and no fictitious bookings.
If you are not satisfied
Write to us first, at the clinic's email address or at reception. We reply within 15 working days of receiving your complaint.
Complaints are received and resolved by Vasile Pruteanu, together with the clinic's staff.
If we do not reach a solution, different routes are open to you depending on the nature of your complaint:
For commercial matters — prices, invoicing, a service paid for but not provided — you may contact the National Authority for Consumer Protection (ANPC), including through the alternative dispute resolution procedure.
For the medical act — the quality of treatment, a suspicion of malpractice — the route is the Commission for the monitoring and professional competence in malpractice cases within the Brașov Public Health Directorate, the College of Physicians or the College of Dentists, as applicable, or the courts.
Do not go to the National Authority for Consumer Protection about a medical matter: it has no competence there and you will lose time.
The European online dispute resolution platform no longer exists: Regulation (EU) 524/2013 was repealed by Regulation (EU) 2024/3228 and the platform closed in July 2025.
Alternative dispute resolution (ADR)
Alternative dispute resolution (ADR). Health services provided to patients by health professionals to assess, maintain or restore their state of health are excluded from the scope of the alternative dispute resolution legislation — art. 2 (2) (h) of Directive 2013/11/EU and art. 2 (2) of Romanian Government Ordinance no. 38/2015. The ADR procedure is not available for these services. Complaints about medical services are addressed directly to the clinic, while matters concerning the practice of the profession may be referred to the Romanian College of Physicians and to the Romanian College of Dentists respectively.
The ADR icon displayed in the website footer concerns the other categories of goods and services the clinic may make available — for example oral hygiene products or procedures without a therapeutic purpose — for which the ADR procedure remains applicable.
Liability
We endeavour to keep the information on the site accurate and current, but we cannot guarantee it is complete at all times. The site may be temporarily unavailable, for maintenance or for reasons beyond our control.
Liability for the medical act is governed by Law no. 95/2006, Title XVI, and by the applicable professional rules. Nothing in these terms limits the liability provided by law for harm to health, nor your rights as a consumer.
Intellectual property
The texts, images and graphic elements on the site belong to the clinic or are used under licence. The static map on the contact page is generated from OpenStreetMap data, available under the ODbL licence, with attribution shown beneath the map.
Your data
How we process your data is described in our privacy policy, and cookies in our cookie policy.
Changes and governing law
We may update these terms; the version in force is the one published here, with the date of the update. Romanian law applies, and disputes are settled by the competent Romanian courts.
These terms are published in Romanian and English. In the event of any discrepancy between the two versions, the Romanian version prevails.